Shipping policy

Shipping Policy
OVERVIEW

At Imprime y Juega, we work hard to prepare and ship your orders as smoothly as possible. Please read this Shipping Policy carefully to understand how shipping works, including processing times, delivery estimates, and responsibilities.

By placing an order with us, you agree to the terms outlined below.

PROCESSING TIME

All orders are processed within 1–5 business days, unless otherwise stated on the product page.

Please note:

Business days do not include weekends or public holidays.

Processing time is separate from shipping time.

During high-volume periods (sales, holidays, new releases), processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information (if available).

SHIPPING METHODS & DELIVERY TIMES

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are not guaranteed and may vary due to:

Shipping carrier delays

Customs inspections or processing

Weather conditions

Events outside our control

Imprime y Juega is not responsible for delays caused by shipping carriers or customs authorities.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

Destination

Package size and weight

Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated.

INTERNATIONAL SHIPPING

We ship internationally where available.

Please note:

International orders may be subject to customs fees, import taxes, or VAT imposed by the destination country.

These charges are the responsibility of the buyer.

Customs processing times may cause delays beyond our control.

TRACKING

If tracking is available for your order, it will be sent via email once your order has shipped.

Please allow up to 48 hours for tracking information to update after shipment.

LOST, DELAYED, OR DAMAGED PACKAGES

Once an order has been handed over to the shipping carrier, risk of loss passes to the customer.

Imprime y Juega is not responsible for lost, stolen, or delayed packages caused by the carrier.

If your package arrives damaged:

Contact us at info@imprimeyjuega.com
 within 48 hours of delivery.

Please include photos of the damaged packaging and items.

INCORRECT ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If an order is returned to us due to an incorrect or incomplete address:

The customer may be responsible for additional shipping costs to resend the order.

We are not responsible for orders lost due to incorrect address details.

CONTACT INFORMATION

If you have any questions about shipping, please contact us:

Imprime y Juega
📧 info@imprimeyjuega.com

📍 Calle Cristóbal Halfftner 1, Escalera 2, Piso 3D